Privacy Policy for Unikon

Effective Date: 26 February, 2025

At Unikon, we understand the importance of privacy. This Privacy Policy outlines how Unikon Innovations Private Limited (referred to as "Unikon", "we", "our", or "us") collects, uses, and protects your personal information when you use our website and services available at https://unikon.ai/ ("the Platform").

Scope

This policy applies to all contents, products, services, and websites offered by Unikon. It does not apply to practices of companies and institutions that Unikon does not own or control or to individuals that Unikon does not employ or manage.

1. Information Collection and Use

To provide our range of services, Unikon may collect and process the following types of information:

1.1 Personal Information

This includes details necessary to create and manage your account, such as:

• Full name
• Profile picture
• Email address
• Mobile number
• Username
• Title or designation
• Date of birth
• Gender
• Current occupation
• Organisation name (if applicable)

Anonymity in Unikon Life:

In the Unikon Life space, your identity remains anonymous. Therapists will not have access to your identity unless you explicitly consent to reveal it. However, once you consent to reveal your identity, that act cannot be undone. This is because once disclosed, it cannot be concealed again. This consent is obtained through a pop-up notification before entering an audio/video session with a therapist.

1.2 Tracking Information

For analytics and service optimization, we may collect:

• IP address
• Device ID
• Browser information
• Time zone setting
• Location data
• Internet service provider details
• Usage statistics

1.3 Payment Information

If you make purchases through the Platform (e.g. session bookings, adding balance to UniWallet), we collect payment details necessary to process transactions securely.

1.4 User Responses

We collect data related to your participation in platform activities such as:

• Assessments
• Feedback submissions

This information helps us enhance user experience and improve our services.

1.5 Well-Being Assessments and Notifications

We collect necessary data to conduct well-being assessments. In-app notifications and reminders are provided to keep users informed and engaged.

1.6 Data Usage by UniPal

UniPal does not use your mental health data to make recommendations. These suggestions are not clinical or therapeutic advice and should not be interpreted as such. We process this information in accordance with this Privacy Policy.

2. Use of Personal Information

We use your personal information to:

• Provide personalised features and services.
• Communicate with you regarding your account and services.
• Improve our platform and services based on user feedback.
• Send service-related emails (e.g., registration confirmations, password reminders).
• Notify you about special offers and updates, with your consent. You can opt out of these communications at any time.
• Assist you in scheduling sessions, reminding you of upcoming or follow-up sessions, and notifying you about cancellations.
• Allow our service providers to assess your condition and provide you with the most suitable counselling service or digital experience.
• Resolve service and billing issues via telephone or email.

2.1 Data Security and Protection

Unikon takes appropriate measures to protect the information we collect. These include:

• Implementing reasonable safeguards to prevent unauthorised access, tampering, hacking, or risks associated with internet data sharing.
• Following industry-accepted standards of technology and operational security to protect personal information from loss, misuse, alteration, or destruction.

While we take reasonable precautions to safeguard your data, we disclaim liability for errors in transmission, unauthorised access, interception, misuse, or abuse of personal information by third parties. Unikon will not be held liable for any loss of data.

3. Information Sharing and Disclosure

Unikon will not sell or rent your personally identifiable information (PII). However, we may share your information under the following circumstances:

• With your consent
• To provide requested products or services
• With clients for opportunities in which you have registered
• With service partners to respond to comments or resolve service issues
• To comply with legal obligations or to protect our rights

Unikon Work UniShorts: With your consent, we record your 1:1 sessions and may utilise these recordings to create and curate content for our platform.

4. Third-Party Transparency

Unikon integrates with third-party vendors to facilitate key platform functionalities, including but not limited to payment processing, marketing, and session management. By using Unikon, you acknowledge and agree that:

1. Use of Third-Party Services – Our platform relies on external providers for secure payments, promotional tools, and meeting facilitation. These Third-Party Services operate independently, and their terms, policies, and service levels are beyond our direct control. Unikon will not be held liable for any breach in their services.
2. Liability Disclaimer – Unikon is not responsible for any errors, service interruptions, or disputes arising from your engagement with Third-Party Services. Your reliance on these services is at your own risk.
3. Compliance with Third-Party Terms – Your use of Third-Party Services may be subject to their respective terms and conditions, which you are responsible for reviewing and adhering to. Unikon does not mediate disputes between users and third-party providers.
4. Payment Processing – All financial transactions on Unikon are handled by third-party payment processors. We do not store or process payment details directly and are not liable for payment failures, chargebacks, or disputes. We store transaction IDs made on these third-party vendors. For any transactions made via UPI, mobile numbers get stored.
5. Service Availability and Changes – We may update, replace, or discontinue integrations with Third-Party Services at any time without prior notice. Continued use of the platform implies acceptance of such changes.
6. No Endorsement or Guarantees – The inclusion of Third-Party Services within Unikon does not imply endorsement, and we make no guarantees regarding their security, reliability, or suitability for your specific needs.

By using Unikon, you consent to the involvement of Third-Party Services as outlined above. You acknowledge that third-party services operate independently, and Unikon is not liable for their actions. You must review and agree to their respective terms before engaging with them.

These services include, but are not limited to:

1. Payments on Unikon are processed through Razorpay. Unikon does not store or process payment details. All financial transactions are handled securely by Razorpay. Your use of their service is subject to their Terms & Conditions, which can be found here: https://razorpay.com/terms/.

5. Cookies

Cookies are small files placed on your device to help us provide customized services. You can manage your cookie preferences through your browser settings.

• We may collaborate with third parties that place or read cookies on your browser to enhance your user experience. By using third-party services through our platform, you consent to their Privacy Policy and Terms of Use. Unikon is not liable for any issues arising from such third-party services.
• For more details, refer to the Third-Party Transparency clause in our Privacy Policy.
• You can modify your browser settings to stop accepting cookies or to be notified before a cookie is stored. However, disabling cookies may affect certain platform functionalities. For any assistance regarding this, please reach out to support@unikon.ai, and the team should revert to you in 72 hours.

6. User Rights

As a user, you have the right to:

• Access your personal data.
• Correct, update or delete your personal data.
• Withdraw consent at any time where processing is based on consent. Reach out togrievance@unikon.ai.

What You Can Do About Your Data:

• Request a copy of your personal data.
• Ask us to correct any inaccurate or missing data.
• Request deletion of your data if it is no longer needed.
• Ask us to temporarily stop processing your data while your request is under review.
• Withdraw previously given consent at any time. Reach out togrievance@unikon.ai.
• Unsubscribe from marketing emails via the provided 'unsubscribe' link.

AI and Automated Decision-Making:

AI may be used to provide recommendations or process information to prevent fraud, abuse, or misuse.

When We Might Deny a Request:

We may not be able to fulfill your request if:

• Legal obligations prevent us from doing so.
• It affects another individual's privacy.
• It could cause harm to you, us, or others.
• The request is unreasonable or excessive.

To exercise your rights, contact us at support@unikon.ai.

7. Data Retention

As part of Unikon's commitment to user privacy and compliance, this section outlines how we retain and manage user data collected through our platform.

7.1 Purpose of Data Retention

We retain certain types of data to comply with legal, regulatory, and operational requirements, ensuring transparency and accountability. Logs of access, modifications, and data sharing may be maintained as necessary to demonstrate compliance and auditability.

7.2 Data Retention Periods

We adhere to the following data retention guidelines:

Account Deletion

When the user deletes their account, their data is retained for a period of 14 days in case of reactivation. After this 14 day period lapses, their account and their information is permanently deleted.

Account Inactivity

In case a user's account is inactive for a period of --

7.3 Types of Data Retained

We may maintain the following records for security, operational, and compliance purposes:

• Login/logout timestamps to track user sessions.
• Major user actions within the app, such as booking sessions or updating profile details.
• Audit trails for sensitive actions, including consent acceptance and profile deletion requests.
• Records of access or modifications to sensitive user data, such as therapy session notes or personally identifiable information (PII).
• Logs of security incidents, such as unauthorized access attempts or potential data breaches.
• In accordance with applicable Indian laws, Unikon may be required to disclose security incident logs and other relevant data to the Government of India or its authorized agencies upon request. Such disclosures may be made without prior notice to the user and without requiring additional legal process beyond the government's request, as mandated by Indian regulations.

7.4 User Rights and Data Requests

Users may request access, correction (subject to KYC approvals), or deletion of their personal data in accordance with Unikon's broader Privacy Policy. Requests can be submitted to support@unikon.ai for review and processing. This Data Retention Policy is part of the Privacy Policy and is subject to updates as regulatory requirements evolve.

8. Security

We take reasonable measures to protect your personal information from unauthorised access or misuse:

• Your account is password-protected for security.
• Wellness Service Providers may be required to maintain records of online and offline sessions as per professional guidelines. Unikon cannot be held liable for these records or their usage.

User Responsibilities:

• Responsibly posting personal information in public areas of the platform.
• Unikon is not responsible for the misuse of any personal information shared by users.
• Users must ensure the security of their email and phone messages to prevent unauthorised access.
• Unikon is not liable for breaches caused by third-party access to a user's email or text messages with professionals and experts.

8.1 Security and Phishing Disclaimer

To help protect yourself and your account, please read the following carefully:

Stay Vigilant and Protect Your Account

• You are responsible for keeping your Unikon account secure, including your login credentials and payment details.
• We will never ask for your password, credit card information, or other sensitive details via email, direct message, or phone call. If you receive such a request claiming to be from Unikon, it is a SCAM!

We Are Not Responsible for Phishing Scams or Fraudulent Activity

• If someone tricks you into sharing your login details, sending them money, or clicking on a fake Unikon link, we cannot be held responsible for any resulting losses or damages.
• Always double-check website URLs before entering your details. The official Unikon.ai website will always have a secure URL and no extra characters or typos. Official communication will only be sent from emails with the "unikon.ai" domain name.

How to Verify Communications from Us

• Official messages from Unikon will only come from our verified domains and channels, or emails with the "unikon.ai" domain name. If you receive an email, message, or link that seems suspicious, do not click or respond.
• If you're unsure whether a message is legitimate, you can verify it by reaching out to us directly at support@unikon.ai.

Phishing and Fraud Are Strictly Prohibited

• Any attempt to impersonate Unikon, trick other users, or engage in phishing-related activities on our platform is a serious violation of our Terms of Use.
• Users caught engaging in fraudulent behavior may have their accounts permanently banned and could face legal consequences, without any prior notification.

By using Unikon, you acknowledge these security risks and agree to take reasonable steps to protect your information. If you ever suspect a phishing attempt or unauthorised activity, please report it to us immediately at support@unikon.ai.

Changes to This Privacy Policy

Unikon may amend this Privacy Policy from time to time.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us at:

Email: support@unikon.ai

Address: Plot no. 376, Shankar Chowk Flyover, Udyog Vihar Phase 3, Gurugram, Haryana 122008.

This updated privacy policy reflects the current operations of Unikon as a peer-to-peer SaaS marketplace.